Support System for
Envato Authors.
Helpviser is an essential CRM platform for Envato Authors. In addition to UX optimized ticketing system, knowledge base and community portal services, you can manage your Envato customers, review your sales and all the other insights within a user-friendly interface. Plus, you have the option to get notified for every action on Envato, including your sales.
Ticket System
01Helpviser is equipped with a simple but effective ticket system with AJAX features and user friendly interface.
With the Envato login feature you can easily manage your Envato customers and see their purchase and license data with many other details. Meet the best tool for tracking, personalizing, prioritizing, and solving support tickets.
Login with Envato
You can set your system to ensure that customers verify their Envato purchase with Envato login and get details about your customer.
User Details
Reach purchase details such as purchase code, license type together with reviews, comments, country, customer websites etc.
Credentials Auto Delete
In order to ensure data protection, all credentials sent by customers will be deleted within 15 days.
Related Articles
List the knowledge base articles and community portal threads related to the ticket subject right in the “submit ticket” page.
Read Receipt for Agents
You are able to see that your message has been successfully delivered and read by your customer.
Many Other Features
Notes, quick responses, ticket signatures etc...
Notifications
02With the notifications app, you can receive email, Slack and system notifications for your Envato sales, product comments, reviews, badges and trending items.
Also, you will get notifications from the Ticket System and Community Portal actions. You won't be missing any of the important information regarding your Envato business.
New Sales
New Product Comments
New Reviews
New Badges
Trending Items
Envato Insights
03You can follow all your Envato data from the Helpviser interface including sales, comments, reviews, statements, payouts etc. With the advanced filters and search mechanism, you can also analyze your Envato data easily and effectively.
You can filter your sales by date, product, sale type, marketplace, country etc. The interface makes it much easier to analyze and optimize your sales and marketing efforts.
Sales Reports
You can examine all the sales details including author fee, additional taxes, country, date and licence type specific to each marketplace you make sales.
Product Comments
Display all your Envato product comments using the Helpviser dashboard and filter comments by date, product or a specific search query.
Product Reviews
Display all the reviews for your Envato products using the Helpviser dashboard and filter reviews by rating, product or a specific search query.
Envato Statements
Display all the details of statements including invoice, additional taxes, country and licence type. Filter your statements by date, product, transaction type, marketplace and country.
Envato Payouts
List upcoming and previous payouts with payment method details.
General Insights
04Leverage your business driven by data and get deeper understanding of your customers. You can compare the Envato insights data with other details such as number of tickets, Google Analytics data, number of sales, earning and many more, within a specific time period.
As a sample case, you can compare your earnings with number of sessions on your product page. Or you can display number of sales and number of tickets on the same chart and see the correlation.
Self Service
05Whether for the registered customers or the public view, you can create knowledgebase articles or manage community forums.
Both knowledgebase articles and community portal threads have a simple interface with essential features like upvote, thread follow and share options. It helps you to increase customer and agent satisfaction, while also reducing the number of support tickets.
Knowledgebase
You can create unlimited articles under different categories which we call subjects. The Knowledge Base pages are designed and optimized for search engines and best readability. You can also easily add images and videos to your articles with the user-friendly WYSIWYG Editor.
Community Portal
With Helpviser, you can also create your public forums for your community to support each other or for your public announcements, product updates etc. The Community Portal has a voting system where the best answer for a question can be distinguished easily.
Integrations
06You can integrate popular services such as Google Analytics, Mailchimp, Slack and of course Envato. Meet the powerful and flexible integrations.
With the Envato login feature you can easily manage your Envato customers and see their purchases and license data with many other details. You can also list all the sale details, statements, comments, reviews and other details from your Envato account.
If you integrate your Google Analytics account to your Helpviser account, you can view Google Analytics data of your marketing website or your product page directly from Helpviser. This provides you many tools such as comparing your website page views with you Envato sales. You can also add a Google Analytics tracking code and track your Helpviser public pages traffic data in your Google Analytics.
You can integrate Helpviser with your Mallchimp account and your new customers can easily opt-in to your mailing lists during the signup process.
You can also integrate Slack to your portal and get important notifications directly through Slack for new tickets and threads, Envato sales, reviews, comments, badges and trending items.
You can also import all of the customers' data and their tickets from ticksy to helpviser via API.
Screenshots
Here are a few screenshots from our dashboard and other pages:
Dashboard
Ticket Listing on Dashboard
Single Ticket Interface for Agents
Single Ticket Interface for Customers
Agent Permissions
Customers List
Single customer Page
Customer Permissions
Notifications
Slack Notifications
Knowledgebase Articles
Single Knowledgebase Article
Community Portal (Forum) Threads
Single Thread
Envato Sales Report - 1
Envato Sales Report - 2
Envato Statements
Envato Payouts
Envato Comments
Envato Reviews
General Insights - 1
General Insights - 2
F.A.Q.
Got a question in mind? The answer might be closer than you think! Check out the following Frequently Asked Questions about Helpviser.
Can I get a notification when there is a sale for my product on Envato?
chevron_rightYes! We have an internal notification system which notifies you when a sale is made. Also, you can control if you want to receive notifications when you receive a product comment or review, win a new badge or when your item is trending.
If you integrate your Slack account, you can also receive push notifications via your Slack account when you make a new sale.
Can I see how many licenses the ticket owner has?
chevron_rightYes! When you visit the customer profile, you can see all the customer purchases and related license information.
Can I see if a specific customers support period is over?
chevron_rightYes! In the ticket page, you can see whether the customer support period has ended or not. Also when you visit the customer profile, you can see all the customer purchases and related purchase data including the support period.
Can I limit who sees my pages or opens a ticket, depending on their purchase data or support period?
chevron_rightYes! In our "Customer Permissions" page, you can select who can do what, whether to open a ticket, view forum threads or send replies to them, view articles or give feedback etc., depending on their status (public, logged in, purchased or supported).
Can I see if the ticket owner left a review on Envato?
chevron_rightYes! Both on ticket pages and customer profile pages, you can see what review the customer has left for your product on Envato.
Can I use Helpviser for other marketplaces other than Envato?
chevron_rightUnfortunately, Helpviser is currently available only for Envato authors. We have specialized our service specific to Envato authors in order to give an all-in-one Envato Marketplace CRM experience. Also, you should login with Envato to our system in order to start using our service.
Can I see a detailed view of my sales within specific dates?
chevron_rightYes! We have created a "Sales Report" page which makes it easy and effective to see the big picture or get into more detail for your sales. You can filter your sales within a specific date, product, marketplace or country. Also, you can view only your support sales or item sales.
If you integrate your Google Analytics account, with our "General Insights" tool, you can also compare your website or marketplace visits (or other GA metrics) with your earnings, number of sales, comments, tickets, refunds etc.
How many support agents can be added?
chevron_rightHelpviser does not limit the number of agents. You can create an unlimited number of agents to meet the needs of your team. You can also create different departments for your agents and edit the permissions of these departments.
Can I collect emails from my customers with an opt-in form?
chevron_rightYes! During the signup process, customers are asked to opt-in to your mailing list to receive emails from you. If you integrate your Mailchimp account, the emails are automatically stored in your selected Mailchimp mailing list. They also have an option to opt-out anytime they want.
Everything an Envato Author needs is wrapped up in the Helpviser CRM service. Leverage your Envato business only for $15 monthly. Or $12,5 /m annually.