Support System for
Envato Authors.

Helpviser is an essential CRM platform for Envato Authors. In addition to UX optimized ticketing system, knowledge base and community portal services, you can manage your Envato customers, review your sales and all the other insights within a user-friendly interface. Plus, you have the option to get notified for every action on Envato, including your sales.

support system for envato authors
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Ticket System

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Helpviser puts all your Envato customer support interactions in one place, so communication is seamless, personal, and efficient, which means more productive agents and satisfied customers.

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Notifications

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You get email and system notifications for your Envato sales, product comments, reviews, badges and trending items. Also, you will get notifications for new support tickets and Community Portal actions.

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Envato Insights

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You can track and analyze all your Envato data with the Helpviser interface including sales, comments, reviews, statements, payouts etc.

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General Insights

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You can compare the correlation between Envato insights and other details such as tickets, Google Analytics data, number of sales, earnings and many more.

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Public Pages

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You can create knowledge base articles and community forums and decide whether to show them to only Envato customers or the public.

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Integrations

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Helpviser makes it easy to integrate popular services such as Google Analytics, Mailchimp, Slack and of course Envato.

ticket system for envato authors
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Ticket System

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Helpviser is equipped with a simple but effective ticket system with AJAX features and user friendly interface.

With the Envato login feature you can easily manage your Envato customers and see their purchase and license data with many other details. Meet the best tool for tracking, personalizing, prioritizing, and solving support tickets.

Ticket System

Login with Envato

You can set your system to ensure that customers verify their Envato purchase with Envato login and get details about your customer.

Ticket System

User Details

Reach purchase details such as purchase code, license type together with comments, country, purchases, license types, customer websites etc.

Ticket System

Credentials Auto Delete

In order to ensure data protection, all credentials sent by customers will be deleted within 7 days.

Ticket System

Related Articles

List the knowledge base articles and community portal threads related to the ticket subject right in the “submit ticket” page.

Ticket System

Read Receipt for Admins

You are able to see that your message has been successfully delivered and read by your customer.

Ticket System

Many Other Features

Notes, quick responses, ticket signatures etc...

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Notifications

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With the notifications app, you can receive email and system notifications for your Envato sales, product comments, reviews, badges and trending items.

Also, you will get notifications from the Ticket System and Community Portal actions. You won't be missing any of the important information regarding your Envato business.

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Envato Insights

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You can follow all your Envato data from the Helpviser interface including sales, comments, reviews, statements, payouts etc. With the advanced filters and search mechanism, you can also analyze your Envato data easily and effectively.

You can filter your sales by date, product, sale type, marketplace, country etc. The interface makes it much easier to analyze and optimize your sales and marketing efforts.

Envato Insights

Sales Reports

You can examine all the sales details including author fee, additional taxes, country, date and licence type specific to each marketplace you make sales.

Envato Insights

Product Comments

Display all your Envato product comments using the Helpviser dashboard and filter comments by date, product or a specific search query.

Envato Insights

Product Reviews

Display all the reviews for your Envato products using the Helpviser dashboard and filter reviews by rating, product or a specific search query.

Envato Insights

Envato Statements

Display all the details of statements including invoice, additional taxes, country and licence type. Filter your statements by date, product, transaction type, marketplace and country.

Envato Insights

Envato Payouts

List upcoming and previous payouts with payment method details.

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General Insights

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Leverage your business driven by data and get deeper understanding of your customers. You can compare the Envato insights data with other details such as number of tickets, Google Analytics data, number of sales, earning and many more, within a specific time period.

As a sample case, you can compare your earnings with number of sessions on your product page. Or you can display number of sales and number of tickets on the same chart and see the correlation.

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Public Pages

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Whether for the registered customers or the public view, you can create knowledgebase articles or manage community forums.

Both knowledgebase articles and community portal threads have a simple interface with essential features like upvote, thread follow and share options. It helps you to increase customer and agent satisfaction, while also reducing the number of support tickets.

Public Pages

Knowledgebase

You can create unlimited articles under different categories which we call subjects. The Knowledge Base pages are designed and optimized for search engines and best readability. You can also easily add images and videos to your articles with the user-friendly WYSIWYG Editor.

Public Pages

Community Portal

With Helpviser, you can also create your public forums for your community to support each other or for your public announcements, product updates etc. The Community Portal has a voting system where the best answer for a question can be distinguished easily.

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Integrations

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You can integrate popular services such as Google Analytics, Mailchimp, Slack and of course Envato. Meet the powerful and flexible integrations.

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With the Envato login feature you can easily manage your Envato customers and see their purchases and license data with many other details. You can also list all the sale details, statements, comments, reviews and other details from your Envato account.

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If you integrate your Google Analytics account to your Helpviser account, you can view Google Analytics data of your marketing website or your product page directly from Helpviser. This provides you many tools such as comparing your website page views with you Envato sales. You can also add a Google Analytics tracking code and track your Helpviser public pages traffic data in your Google Analytics.

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You can integrate Helpviser with your Mallchimp account and your new customers can easily opt-in to your mailing lists during the signup process.

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You can also integrate Slack to your portal and get important notifications directly through Slack for new tickets and threads, Envato sales, reviews, comments, badges and trending items.

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F.A.Q.

Got a question in mind? The answer might be closer than you think! Check out the following Frequently Asked Questions about Helpviser.

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Can I get a notification when there is a sale for my product on Envato?

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Yes! We have an internal notification system which notifies you when a sale is made. Also, you can control if you want to receive notifications when you receive a product comment or review, win a new badge or when your item is trending.

If you integrate your Slack account, you can also receive push notifications via your Slack account when you make a new sale.

Can I see how many licenses the ticket owner has?

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Yes! When you visit the customer profile, you can see all the customer purchases and related license information.

Can I see if a specific customers support period is over?

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Yes! In the ticket page, you can see whether the customer support period has ended or not. Also when you visit the customer profile, you can see all the customer purchases and related purchase data including the support period.

Can I limit who sees my pages or opens a ticket, depending on their purchase data or support period?

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Yes! In our "Customer Permissions" page, you can select who can do what, whether to open a ticket, view forum threads or send replies to them, view articles or give feedback etc., depending on their status (public, logged in, purchased or supported).

Can I see if the ticket owner left a review on Envato?

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Yes! Both on ticket pages and customer profile pages, you can see what review the customer has left for your product on Envato.

Can I use Helpviser for other marketplaces other than Envato?

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Unfortunately, Helpviser is currently available only for Envato authors. We have specialized our service specific to Envato authors in order to give an all-in-one Envato Marketplace CRM experience. Also, you should login with Envato to our system in order to start using our service.

Can I see a detailed view of my sales within specific dates?

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Yes! We have created a "Sales Report" page which makes it easy and effective to see the big picture or get into more detail for your sales. You can filter your sales within a specific date, product, marketplace or country. Also, you can view only your support sales or item sales.

If you integrate your Google Analytics account, with our "General Insights" tool, you can also compare your website or marketplace visits (or other GA metrics) with your earnings, number of sales, comments, tickets, refunds etc.

Can I collect emails from my customers with an opt-in form?

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Yes! During the signup process, customers are asked to opt-in to your mailing list to receive emails from you. If you integrate your Mailchimp account, the emails are automatically stored in your selected Mailchimp mailing list. They also have an option to opt-out anytime they want.

Are there any screenshots of the dashboard?

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Here are a few screenshots from our dashboard and other pages:

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Everything an Envato Author needs is wrapped up in the Helpviser CRM service. Leverage your Envato business only for $15 monthly. Or $12,5 /m annually.

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