Unlike other support portals, Helpviser does not charge per agent. With the advantage of adding unlimited number of support agents, you can immediately adapt your large support team to Helpviser.
You can change permissions for every agent. By creating departments, you can assign tickets for certain products or certain agents and track the performance of your team.
BETTER UNDERSTAND YOUR CUSTOMERS WITH A POWERFUL CRM
By accessing information such as comments or reviews of the customer who opened the ticket, you can enjoy not only the support experience but also all the integrated CRM features.
When your customers login with Envato, you can access a lot of their information such as purchases, support periods, invoices etc.
PURCHASE CODE VERIFICATION
Customers who do not prefer Envato login can also verify their purchases by manually entering their purchase codes.
The biggest disadvantage of selling in marketplaces like Envato is that you do not have full control over your marketing channels.
With Helpviser, the tickets on your support portal are not a burden to you anymore. Now, they are valuable assets since you can use the customer data for powerful insights and your future marketing campaigns.
GET DEEPER INTO YOUR ENVATO BUSINESS
Envato actually provides a lot of data with the statements. Do you think this data has been analyzed correctly until now? We believe that this data can be used in order to take the right actions. With Helpviser Insights, you can get meaningful information out of your sales data. These insights also include tickets, comments, reviews, Google Analytics data (of your website or product page) and many more.
Discover the countries of your customers and country-based sales charts.
CREATE A MAILING LIST
Convert ticket owners to returning customers with Mailchimp campaigns.
Hundreds of tickets are submitted with different subjects or urgencies. You can reduce the number of your tickets with the right UX.
Suggested articles while submitting a ticket. With the subject system, tickets are integrated with self-service pages.
You can determine which of your agents will be assigned to tickets about certain products or subjects.
Merge multiple tickets that you think have been submitted on the same topic.
WHAT DO YOU WANT TO BE NOTIFIED ABOUT?
You can get notifications from almost all the actions related to Envato, with the Helpviser system or Slack. You can turn off the notifications for specific actions from the notification settings page.